Spotify Community

user-removed · 2015-01-12

Being charged for premium but not getting it

MattSuda · 2015-01-12

Welcome to the Spotify Community!

First try logging out of the app and logging back in.

If you still don't have premium,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories