billed twice in month and had cancelled my account

[ohthevoices]

Yeah I had tried spotify as a premium member but decided I would go with someone else. Not that Spotify is not a good service just needed to streamline things. I checked my latest bank statement and noticed that not only had I been charged twice in one month, but also one charge was after I cancelled. What is going on? And why the hell do they not list a customer service phone number? Never seen a company who doesnt have a phone number,

[MultipleGnat]

Please contact support as this is an billing/account issue: https://www.spotify.com/uk/about-us/contact/contact-spotify-support//

I have alerted an Staff member to this thread for you as well.

[Dukerth]

Same here. billed twice 2 hours ago, when I have enabled the premium account.

I will contact support as well. Thanks

[MultipleGnat]

No Problem I have alerted the staff to this thread, so when there come online there can see this is an issue and should be able to sort you out faster,  you are 100% sure you cancled before the trail ran out?

If so this looks like to be a bug within the Spotify system.

[ohthevoices]

Why should I trust that spotify will do anything if they cant cancel a membership and bills someone twice in the same month

[ohthevoices]

correction they did cancel my premium membership.

sorry for the double post. New here

[MultipleGnat]

Spotify will and should do something, It's just an glitch in the automatic system, This can happen with any company and it has with many.

Please contact support.

Also please do not Double post, let's keep it tidy, in options of you post there is something called edit reply, please use that to edit your post in the future.

Thanks

Liam

[ohthevoices]

been almost 12 hours and no response from Spotify heck they havent even ley me know that someone was working on the issue

[Sam]

Ohthevoices - I've just replied to your email, so keep an eye on your inbox.

[MultipleGnat]

Please be patient it can take up to 48 hours for them to reply to any email sent, You have to remember these guys most likely get loads of emails, as Sam said above he has replied now.

Also when you emailed, it was most likely night time, even the guys at spotify need to sleep and have brakes.

You could say it's like a restaurant, it's better to wait a little longer for your food, then not waiting so long and it turns out to be un-cooked.

Basically I am saying there, It's better to wait for them to reply instead of them rushing the email and let it be unneat and not understandable.

If that makes any sense to you.

Thanks 
Liam