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bogus account

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bogus account

Newbie

My 10 year old daughter set up an account with a non-existent email, but spotify has my bank information.  This account needs to be closed before I am charged again, and I have no way of getting in touch with a person to get this cancelled.  VERY FRUSTRATED!!

 

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Re: bogus account

Rock Star 24
Rock Star 24

Hey @ek215,

 

Spotify Support can always be contacted through the channels below.


Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
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