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bought 3 months premium

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bought 3 months premium

On june the 9th, I bought the special premium offer which was $12.99 for 3 months, but it was cancelled after one month. saying that i need to update my payment details. Why? and is there any way i can contact spotify to solve the problem??

 

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Hi there @dea01631 and welcome to the community!

With payments and different providers, there are many things to discuss that could cause this to happen. 

 

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
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1 Reply
Marked as solution

Hi there @dea01631 and welcome to the community!

With payments and different providers, there are many things to discuss that could cause this to happen. 

 

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


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