Spotify Community

SirCaveman · 2015-03-21

I have been trying for 3 days to remove Premium before it charges my credit card, without success. however now that its charged my card it cancelled fine. This is bs. What a scam.

Taylor · 2015-03-21

Hi @SirCaveman

I suggest you submit an online contact form; and someone at Spotify should be able to refund you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
|| Spotify Profile - Taylor | Feel free to PM me - Here ||

View solution in original post

Taylor · 2015-03-21

Hi @SirCaveman

I suggest you submit an online contact form; and someone at Spotify should be able to refund you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
|| Spotify Profile - Taylor | Feel free to PM me - Here ||

SirCaveman · 2015-03-22

Cool, I dont know what was happening but it's resolved now

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