bugged logging in to open spotify

[Rafaelz]

After i log in to open spotify appears a bugged image of spotify and another button to log in which doesnt work.cant play any song also.

[Noah]

Hey @Rafaelz,

Welcome to the community!

From the screenshot you provided, it looks like you're having the issue with the web player, right? Let's try clearing your web browser's cache and cookies then reloading the page.

Let me know how it goes 🙂

[Rafaelz]

Did it already, nothing changed ;/

[Noah]

Hey @Rafaelz,

Are you able to successfully access the web player using an incognito window or another browser?

Keep me posted 🙂

[Rafaelz]

Tried now to use it on safari, firefox and incognito in all of those but still same bug ;/

[Noah · Accepted solution]

Hey @Rafaelz,

Would you happen to be using an adblocker?

Also, do you have another desktop/laptop you could use to log into the web player and see if it behaves the same?

Keep me posted 🙂

[Rafaelz · Accepted solution]

uninstalling adblock doesnt do anything.I noticed that there is diffrent way of logging in,i was always just writing my password and log in, but now i need to click once more log in and new window pops for 1 sec and then i get that bugged image of spotify i was posting before

[Noah]

Hey @Rafaelz,

Do you have another desktop/laptop you could use to log into the web player and see if it behaves the same?

Keep me posted 🙂