Need help? Check out Spotify Answers for solutions to a wide range of topics.
I'd like to join a family plan, but I can't cancel my premium account. I ge an error after I authorize with Facebook. Please fix this ASAP. Thanks.
Your error messages aren't very helpful. So just cancel my account. I have no time for this.
I suggest you contact support so they can take a look at your account and help you with this https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.