can't log in because it says i'm offline

[rachel2020]

I somehow was signed out of my spotify acount on my android phone and now when i try to log bak in is says I am set to offline mode which I was on my acount but how am I supposed to go online if I can't sign into my account? My email and password are both correct.

[gryffyn]

Hey rachel2020, welcome to the Community!

Curious issue indeed. Firstly, let's try a reinstall of the app. That should get things back on track and allow you to log in normally. 

[Rscolumbres]

Having the same problem.
I reinstalled the app on my android phone and it worked normal for 2 days, then found it logged out again and went back to saying my phone was set to offline and can't sign in even though I'm currently using the Wi-Fi on my phone.

[harrybarrera]

Please guys. This problem is so annoying. You have to reinstall and download all your playlists. 

[dmaraglia68]

I am experiencing the same problem.  I see that reinstalling the app might solve the problem but will require re-downloading all my playlists.  This is a big quality regression. As a paying premium user, I'd not expect to be asked to reinstall again and again, which appears to be the 'solution' to many issues with the app.  Hoping for a less drastic solution. 

[arvinjain87]

Same issue. I reinstalled and it still won't let me login. So annoying and stupid - it just says "Please go online to connect to Spotify." What does that even mean? I am connected on wifi and have a data plan but still can't get on. I logged in on my computer and still can't find anywhere to be able to login

[shazzbena]

Same issue. App updated, logged me out, was in offline mode and now it won't let me log back in. This needs to be fixed, it's unreal to be locked out like this.

[arvinjain87]

I chatted with support and they were useless. I went to the spotify app on my phone and uninstalled all updates, then logged in and it let me (I guess uninstalling the updates, took the saved data with it?). After I got in, I updated the app and it was fine. Still so so stupid that you get locked out - had to redownload all my songs, super annoying and just stupid.

[dmaraglia68]

So this gets even better!

I uninstalled Spotify from my phone, reinstalled, redownloaded tons of my music.  Annoying, but it worked.  Well, I restarted my phone and when it came back up, I was locked out of the Spotify app again!  Unbelievable.

This is an egregious bug --  does anyone at Spotify care about user experience?  Do I need to mention that I am a paying 'Premium' member?

[onemstchange]

Same issue.  I demand a solution or money back.  I'm a premium user and I've not been able to use spotify 's services for three days now.  Has to use google play today.  It worked fine.