I somehow was signed out of my spotify acount on my android phone and now when i try to log bak in is says I am set to offline mode which I was on my acount but how am I supposed to go online if I can't sign into my account? My email and password are both correct.
Solved! Go to Solution.
Well this is ridiculous. This was posted last year and still hasn't been fixed as I'm having it now. Maybe make sure your app works before you get people to pay money for it?
I Would like to raise my disappointment that this issue had veen already reported by several users especially those who pays for PREMIUM ACCOUNT but no action was still initiated!! Stop advising us to reinstall the app unless it would retain our playlists downloaded. Come on Spotify! Do something better than that asap to compensate the value our money.
I have the same problem somtimes i fixes itself but its still frustrating that i cannot use somthing i am PAYING for .. can this be fixed ? And even when i am on it i still cant conect and use my profile properly its stupid and plos fix it
Not sure if they even understand there is still no solution for this yet? Happened again to me this morning: I get in my car to travel to work and want to open Spotify and start the playlist I downloaded. Arghgh this issue again!! I'm unable to login and don't have any time/data now to reinstall and redownload everything. So I toss my phone in slight frustration and switch to radio. I'm a fan of the app and am not cancelling my subscription yet, but it's close...
Now trying this as a workaround: download your playlists; stay in online mode while on the road and play only the playlists that are downloaded. From what I've learned this shouldn't cost you any noticable amount of data (not sure if anyone can confirm if this is true?).
Just close your account and go to Google Play , have not had a single issue since I moved over , The dev team at Spotify could not care any less about android they are all Apple heads
I noticed today a possible better workaround for the problem that eliminates the need for reinstalling the app and re-downloading your music.
I noticed an icon in my settings drawer (Android 8.0) that looks like is the offline status of Spotify. I have not tried it out yet (because the problem has not re-occured to me) but it may be possible that if you are logged out of Spotify while it is set to offline mode, that you are able to put Spotify back in online mode this way, and thus (while still requiring an internet connection) you are able to log in to Spotify without reinstalling / redownloading.
If somebody that experiences this error (frequently) would test this solution and report back, I think it would be appreciated.
Note: It does not solve the original problem of Spotify logging out while being offline, so the Spotify team still has work to do!!
Coincidentally I just noticed this icon today too. It didn't even occur to me it could help as a workaround, this is a great idea. If the problem happens to me again, I'll try it and report back.
Problem is still going on strong. Ridiculous.
Got the 'cannot connect'/'offline' problem multiple times when trying to logon to Spotify on a Samsung phone.
Tried logging on with a different User/Password and that worked ok.
Then tried the original User/Password again and this time it went into the App.
We turned the 'Offline' setting to 'off' and then tried to play an online track but we still got an 'offline' message.
Tried turning the 'Offline' setting to 'on' and tried to play an online track. Again it didn't play.
Tried resetting the 'Offline' setting back to 'off' and this time the online track played ok.
Able to add the track to a playlist etc.
Maybe we just got lucky and maybe there may be future problems but could be worth a try if you have the same issue.
Clear data then log in. -_- have to re-download all my playlist again. Its already 2018 and they still havent got any solution to this issue. Please spotify. How many times do i have to experience this.
Spotify version 184.108.40.2062
I want to remind everyone of the possible work-around found by @ffs_spotify.
I verify that on my own Android phone, I too see this Spotify service icon in my Android pull-down tray. It allows me to toggle Spotify online/offline mode. Assuming that if I have this problem again, I could use this icon to toggle Spotify back into online mode so I can login.
Of course if you are truly away from any Internet access, this will not solve your problem since you need Internet to login.
If it works, though, at least you don't have to re-download your music--should be a quick "log back in" and get on with you day.
I'd love to hear from folks who have tried this and how it went. Personally, I've not had the issue in a long time.
That was what my experience was, too. While I have Spotify open, toggling that tray icon does not seem to change the setting. Actually, sometimes it succeeds to put me into offline mode but not back out of it.
However, if I start Spotify and confirm I am not in Offline Mode, then close Spotify (actually close it), use the icon to toggle into Offline Mode, then start Spotify again, I find I am indeed in Offline Mode now. If again, I kill Spotify, then toggle the icon again, I can start Spotify and find I'm no longer in Offline Mode.
So I think it works, but it may not affect the running instance? Weird. I'd go as far as to suggest this is not intended--a bug actually. BUT, from what I described above, I have some confidence that if I find myself stuck in offline mode and needing to log in, maybe I can kill Spotify, then use the icon to toggle out of offline mode. ....just maybe.
I don't know how many android updates i had to install since the original post of this problem.
All these updates did not bring any remarkable extra to the client.
The baics must work and not the fancy dancy things !
Tried all the workarouds don't work for me !
I am really close to stop my abo and go back to free subscription. Another month (mid may 2018) is the maximum i will wait for that.
So please put all you effort on fixing this pb and stop working on things your paying customer really don't need. And stop counting on the creativity of your customer to fix your problems.
As a service provider the worst thing that can happen is that your customer can't get access to your service.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…