yah I know the same thing happened to me the other day. But here's what worked for me without erasing your music simple just go to your Google play app go to the Spotify app. Then just uninstall it and then reinstall and that worked for me. try that I know how you feel I was pretty f-ing pissed ready to go to Spotify Co. And raise **bleep**
Consensus seems that you need to uninstall and reinstall the app. Your account is not lost, but you may have to re-download your offline music.
@Sanfrancyco415 suggested that doing the uninstall / reinstall within the app store prevented the offline music from being deleted. I have not tested that, and don't know why it would be any different than uninstalling the app other ways, but worth trying.
For what it's worth, I am in a Twitter support conversation with @SpotifyCares trying to see if we can figure this out. Would be great if someone who is actively having this problem would tweet @SpotifyCares so they can see this issue in the wild. Contact them BEFORE you reinstall and fix the problem.
Thanks for the positive reply--nice to have the issue acknowledged in some kind of official manner. Unfortunately, many have reported that work-around did not help.
The good news on my end is I've not been able to reproduce the issue again since my last re-install. It has been over a week.
If this issue is truly acknowledged--as in Spotify recognizes this as a real issue, then the support staff--including the @SpotifyCares team--should respond accordingly to reports of this problem. Rather than treat people like they have some isolated, one-off issue and ask them to restart their phone, connect to WiFi, try re-installing, try work-arounds that don't work...they should respond with an up-front acknowledgement of the issue and have a case # to reference with a URL to follow the progress.
And in general, "I'm sorry you feel this way" is a terrible thing to say to a customer. That phrase suggests "I don't agree with how you feel, and I don't think it's logical for you to feel that way, but, gee, I'm sorry YOU feel that way." EMPATHIZE with the customer. "Thank you for describing the issue. Clearly this is a frustrating experience we need to address..."
To be clear, I am a Spotify fan. Looking for a win-win scenario here.
So here is the problem, your "workaround" doesnt make sense for the following reasons:
I have an offline playlist now consider i travel abroad where I do not have access to decent broadband connections. and the per mb connection charges are 14£
so when you say "Uninstall and Reinstall" you are practically telling me you are oblivious to the apps downside which is it clears it cache and data repository when you uninstall it.
to add to that, when you say "wipe the password and re-enter it" this works when the app has crashed/caused the situation while your listening mode was still "online" again proving that whoever things this is a workable solution is not thinking the Use cases through.
Can people please STOP telling others to "UNINSTALL and REINSTALL - it is that simple"... no it is NOT and neither is the other workaround sensible. **EDIT 1**
Please stop making daft statements that sound anything like 1. "use google play" 2. discontinue spotify ,3.move to apple music etc. this is a forum to see if solutions to a problem can be found and if not to highlight the issues. Changing service providers is not a solution.