can't log in because it says i'm offline

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can't log in because it says i'm offline

rachel2020
Newbie

I somehow was signed out of my spotify acount on my android phone and now when i try to log bak in is says I am set to offline mode which I was on my acount but how am I supposed to go online if I can't sign into my account? My email and password are both correct.

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Guido
Spotify Legend

Hey all,

 

If you are experiencing any issues with logging in while the app is set to offline mode, please take a look at this thread.

 

This is a known issue and while there currently isn't a fix for it, there is a workaround in the thread linked above that should help.

Should you still not be able to log in to your account, we'd recommend you also take a look at this support article for further tips and tricks. 

 

We've blocked replies to this topic for now. If you have any further questions, make sure to create a new thread in the relevant help board here.

 

Thanks for your understanding and have a nice day!

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329 Replies

Arbitrator
Casual Listener

After encountering this issue for a third time, I canceled my Spotify subscription on the spot and deleted the app from my phone.

 

I've been a big fan of Spotify for years, and a longtime paying customer, but this is so maddening that I absolutely lost**bleep**. Bad enough that I forgot my MP3 player at home, but I couldn't even use Spotify on my phone as a backup, because I was logged out!

 

I will miss the premium experience, but it's time to see how competitors are doing.

audiouser
Casual Listener

I'm headed there.  Just been too busy to deal with it right.

 

As someone who writes software, and who has started (and sold) software companies I'm mystified by them.  This has been going on for months.  It can't be that hard to fix.  This is easily a severity 2 bug (runs, but highly degraded) and I guess a severity 1 (will not run).  

 

This has got to be causing cancellations by paying subscribers, not to mention bad word of mouth.  Loss of ongoing revenue usually gets companies very excited.  

 

Spotify is not a monopoly.  Seems to be acting like one.

stkas
Casual Listener

Hi guys,

I am still mad enough to stay with spotify, although they don't care about their customer.

Here is a fix that workd on my android phone (with android 5.0) now since month:

 

1. DONT use an external SD card. Store your songs on the internal memory only.

2. BEFORE updating Spotify app, goto the app and switch to online mode. Wait a couple of minutes to let it sync.

3. Update the app

4. Start the app and run it online for another couple of minutes. 

5. Switch to offline mode

 

It seams that there is an issue with the access to external SD card, which may be an android issue and not an spotify problem. Just guessing.

 

Good luck!

I hope it can help some of you guys.

 

bellyman6969
Music Fan
I have been going in and out of offline for months. The issue is RANDOM.
When I first went offline, within 2 days it burped and caused the issues
everyone screams of. That you have moved your data internally (not
viable for most) and that it hasn't failed proves nothing. If you
rebooted your phone and it then didn't work then maybe there is
something there - at least something reproducible.

Arbitrator
Casual Listener

stkas, sorry, but I'm not going to do any of that to use an app that I'm paying for. I'll let them fix it, and if I haven't found a better alternative by then, I will return as a customer.

marchibald
Regular
That's great, but only works if you have enough space on your internal
drive...

Douglian
Newbie

I have had this issue and re-installed. After a day or two the issue has returned. Continually re-installing is not an adequate solution.  However this time in Android I tried going to Setting > Apps > Spotify and then clicked Force Stop. I then started Spotify again and hey-presto, back online.

 

I've only done this once so I don't know whether it will work every time, or for anyone else. I hope it helps some of you anyway until Spotify gets it fixed properly.

audiouser
Casual Listener
That is very good information. Thanks for sharing.

But, you are cleverly circumventing a bug of theirs that is months old,
and they seem to avoid taking responsibility. This is irritating.
Many of us PAY for this thing. I am becoming seriously motivated to
change that. Technically I guess you could call this a severity 2 bug
(from IBM days, "program runs but in degraded erratic mode"). A
severity 1 is "it doesn't run at all". I wonder how they will respond if
they introduce a severity 1? If it only impacts some of us (say 10,000
or so) will they just let it go? Add more features instead (like new
skins, more facebook garbage, etc.)? Do I want to find out? I'm very
busy now, but on my list is to sign up for Google music and test drive
it. I'll run in it in duplex mode against Spotify. If Google has the
lower bug count then bye bye Spotify. btw, just for me, I could care
less about all of the social media stuff on Spotify. But I care very
much that I cannot upload some of my own music to their cloud and take
advantage of it. If I was their product manager I'd be all over that.
You're fighting for customer money people. It's called "competition".
You're not a monopoly. Perhaps if enough of us demonstrate that you'll
start dealing with things impacting you bottom line.

bellyman6969
Music Fan

@audiouser wrote:
That is very good information. Thanks for sharing.

But, you are cleverly circumventing a bug of theirs that is months old,
and they seem to avoid taking responsibility. This is irritating.
Many of us PAY for this thing. I am becoming seriously motivated to
change that. Technically I guess you could call this a severity 2 bug
(from IBM days, "program runs but in degraded erratic mode"). A
severity 1 is "it doesn't run at all". I wonder how they will respond if
they introduce a severity 1? If it only impacts some of us (say 10,000
or so) will they just let it go? Add more features instead (like new
skins, more facebook garbage, etc.)? Do I want to find out? I'm very
busy now, but on my list is to sign up for Google music and test drive
it. I'll run in it in duplex mode against Spotify. If Google has the
lower bug count then bye bye Spotify. btw, just for me, I could care
less about all of the social media stuff on Spotify. But I care very
much that I cannot upload some of my own music to their cloud and take
advantage of it. If I was their product manager I'd be all over that.
You're fighting for customer money people. It's called "competition".
You're not a monopoly. Perhaps if enough of us demonstrate that you'll
start dealing with things impacting you bottom line.

Duplex mode? Ever use a 2400BPS modem friend?

 

Check out this link (a number of pages back) - of a review of Google Play Music. If the size of the library (Google v. Spotify) is a concern, then Google is woefully behind the curve. Google also forces you to setup a Family Group if you want a family plan (like Apple).

 

I wanted to give Apple Music a try (they always offer a single user an annual plan v. Spotify "sometimes"). Being an Android user, though their music works on Android devices, the hook is you have to setup Family Sharing WITH an actual Apple device - there is no way to do it via the cloud. Further their IT is oblivious to the fact that Apple Music even works on Android. I have older 9.3.5 iPads and was unsuccessful in getting the Apple Music going. If things change and they offer a way via the web to setup sharing, I would give them a go. I have read they offer curated music lists. I am not so convinced with Spotify that their lists are that great. GPM definitely offers a lot of playlist options - far more than Spotify, but again their library is small.

 

belly

 

PS: I agree that we all shouldn't be searching for ways to make Spotify work - Spotify has to make this work. Personally I think the crappiest thing is that if you have music downloaded, it should by default, play that music without going offline. 

milanseitler
Casual Listener

What the heck! It happened to me for the second time now and it is SO FRUSTRATING. What's the point to pay for a Premium account when I can't download the songs to my device? Well, yes, I can, but if I have to re-download every week, it really doesn't make sense.

 

I can't believe they know about the problem for more than half a year and still weren't able to fix it! What heck are you doing all the time???

-n2j285_55bxr
Newbie

check your internet connection 

hobley1404
Newbie

This has only just started to happen on my account, twice in the last week. It's one of a several problems I've had that spotify don't seem to give a **bleep** about. So rather than pay them a tenner a month I've cancelled and am going to sign with Amazon.

Rubzje
Newbie

How come it is still not fixed. I've tried every "suggestion" provided and I still get the error message. It is truly infuriating seeing nothing is fixed and Spotify will not even communicate with their paying customers. Most threads even get marked as solved which is even more aggravating. Spotify has a lot to learn if it wants to survive.

ToastyHere
Newbie

5 months on and this still appears to be occurring

 

user-removed
Not applicable

The amusing thing, to me, is the fact that Spotify had to write something to popup that damned message box. The fact they a) still haven't fixed this, and b) how simple it is to fix (it could be really complicated to fix but I doubt it) makes me laugh.

oan2
Newbie

Just had to delete all of my downloaded songs because of this issue. Ridiculous that Spotify hasn't fixed this or even continued to tell us that they're still working on an actual fix. Now to go the next 2 1/2 weeks of traveling without music because I don't have access to good Wi-Fi to redownload all of my songs. Thanks Spotify!

Dieslnikolas
Casual Listener

No problem guys, please just excuse my English, it is not my native language. I am from Czech Republic 🙂

Dieslnikolas
Casual Listener

Hi guys,

 

I have found a working work around. Finally!

 

I have Android and what you need to do is only that you will disable permission for mobile data in Android Settings. (Android -> Settings -> Instaled Applications -> Spotify -> Disable data (you can choose between wifi, mobile data, both))

 

It still does work, I dont even need to login and it works in ONLINE mode 😄 And I can play only downloaded music, because I dont have permission to use mobile data. So, in the end I am not using offline mode at all, I just dont use mobile data! 🙂

 

And for Spotify team. I am a developer too and I just can't imagine that we will left our applications with such a big problem unrepaired for almost a year? Our customers would kick our as*es.

 

Please think about it

Nikolas D.

maesius
Casual Listener

Thanks for finding and sharing this workaround @Daniel.

Even more embarassing for spotify staff that they didn't find out.

TroyWolf
Roadie

@Nikolas, that is a great idea. ...embarrassed I did not think of it.

 

You are saying instead of using Spotify's Offline Mode, use Android's ability to deny data usage to the app. For me, I'd just want to deny mobile data.

 

I would have assumed that Spotify would have complained about lack of Internet (while not in Offline Mode), but you are saying this works fine? Cool!

 

Of course the Android app setting is more of a hassle if you want to toggle this on and off, but a solution is better than no solution.

Drew_Nicholson
Music Fan
I can't figure out how to make that work on my galaxy 8+.
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