can't log in

[Brendeeezy96]

I tapped on the Spotify app to open it & found I had somehow been logged out ? no big deal. so I entered my info to log back in and it doesn't let me. after many attempts I just decided to reset my password. I then tried to log in again and it still won't let me. finally I decided to make a new account accept I can't because my email is already being used ?! **bleep** Spotify. I need some help.

[Maxim]

Hey @Brendeeezy96,

Spotify Support can look into this :). Please contact them through one of the channels:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[dvv23]

I am having the exact same problem with both mine and my partners accounts. I do not want to delete and try reinstall the app in attempt to fix the login problem as I do no want to lose my downloaded playlists. Can you please advise and fix why we can no longer login?