can't play the current track

[user-removed]

Today i changed the e-mail adress and the password of my account. After that i needed to re log in. Each song i tried to play could not be played.

I tried to play tracks on my computer, my smartphone and my Playstation 4 which worked before without a problem, but i could not play any song.

I also tried to reinstall Spotify application on my computer and smartphone and i deleted the cache.

is somebody out there who can help me?

ps: sorry for my bad english

[KatesHere]

Hey there @user-removed, welcome to the community!

That is odd. Does it happen to all your devices? Do you see an error message? Try signing out of all devices (and if you are a Premium user, removing all offline devices) and sign back in.

Let me know if that was helpful 🙂

K

[Dylan456]

This same problem is happening to me as well. Not a single track, song, or playlist will play. I've tried everything that can be done. I think it might have to do with haveing multiple accounts.

[user-removed]

@KatesHere

Yes it happens to all my devices, and I see the blue error banner with the flag which is saying "Can't play the current song.". 

I signed out with all my devices but it did not help. 😞 any time I sign back in there is the same error an I cannot play any song.

Could this error occure because I changed my password and my email-adress?

Anyway, thanks for your help.

[KatesHere]

Hey @Dylan456 and @user-removed 🙂

Could you try doing a clean re-installation and see if that helps? If not, I'll escalate this to the right team 🙂

Hope this helped!

K

[user-removed]

@KatesHere

A clean reinstallion didn't help me. Same problem 😞

I really hope that you can help me.

[user-removed · Accepted solution]

I contacted the support over a contact form. The helped me.

I had to create a new account and they tranferred the data from my not-working account to my new account very fast.

But thanks @KatesHere for your help too.

[KatesHere]

Hey @user-removed 🙂

Glad to hear your issue was resolved so fast!
Don't hesitate to come back in the community if you have more questions 🙂

Have a great day!
K

[stefilix933]

If you go to Settings, and in a settings menu list go to Local Files, disable options such as iTunes, Downloads and My Music and other similar to this context. This solution worked for me.