Help Wizard

Step 1

NEXT STEP

can't register to premium

can't register to premium

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is the one registered in my email acoount?.my email is deleted email address for security please help thank you in advance

Reply
1 Reply

Hi @gabrielle0921!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Also, we've deleted your email address to keep your info safe.

 

Don't hesitate to drop us a message if you need extra help. 

Suggested posts