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can't register to premium

can't register to premium

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know it because my current cell phone number is the one registered in my email acoount?.my email is deleted email address for security please help thank you in advance

1 Reply

Hi @gabrielle0921!


Welcome to the Spotify Community.


Let's try to figure this out. Can you follow these steps for us?


  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Also, we've deleted your email address to keep your info safe.


Don't hesitate to drop us a message if you need extra help. 

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