can't subscribe to premium

[user-removed]

I've been on premium for months and now, when I try to pay it doesn't let me. It says that the conection with my bank fail. I have tried with different visa cards and still nothing. I've been like this for a couple of days and have already call my bank and everything seems to be cool by their side, is this a spotify issue??

[Mandabella]

Same with me!! I've been trying for two days and it keeps saying something is wrong with my bank provider, I keep checking my bank and they say everything is okay. Why can't I pay? Is something wrong with Spotify's system? Help 😞

[Taylor]

Hi, and welcome to the community!

I've escalated this to the staff so they can look into it for you.

Anthony

[user-removed]

I've tried with different credit cards and nothing 😞 hope they fix this
issue soon!

[Taylor]

Hi all,

If you submit an online contact form; someone at Spotify can sort this out for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony