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can't update 14 day period on free spotify

can't update 14 day period on free spotify

I was studying in Russia at the same time I started using Spotify. Due to the Russian special military operation in Ukraine, I returned to my homeland, while changing the country to Germany. Now I periodically leave the country for a few weeks on business and faced the fact that the 14-day limit does not subside after I return to Germany. What to do?
1 Reply

Hey @Retr0_Paladin,

Thanks for posting and welcome to the Community!

We understand that you're experiencing some sort of issue with your location. If you're currently in the country that matches your account, then you should just log in to the mobile or desktop apps so your location can be verified. You can do the log out/ log in step two times in a row as this also triggers a refresh between your account and our servers. See if this will shake things up for you.

If the above doesn't help then it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This install process is more thorough than the usual one, so please follow the linked steps. 

Hope this helps. Let us know how you get on.

Kiril Moderator
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