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can't update my profile (change country)

can't update my profile (change country)

Hi, 

 

I have recently moved to Kenya from Sweden. I cannot open Spotify (I get the following error: Your country does not match the one set in your profile. To continue use, update your profile or upgrade your spotify account) error code: 408). I cannot even open it using a VPN (Swedish IP). When go into my profile I am not able to change the country. Why is that? I only have "Sweden" as an option. 

 

Any leads on how to solve this?

 

Tia!

 

Aida

 

 

 

 

 

 

Reply
10 Replies

Hey, @aidetanatxet

 

Thanks for coming to the Community!

 

Just to check, are you trying to update your country with the steps here when this happens?
If so, does trying again in a different browser help?

Keep us posted 🙂

 

Many thanks,

/M

Same problem. I moved from Italy to Belgium and followed all the steps, but when I want to change my country I have just only the "Italy" option.

The same problem, I am currently situated in Spain but spotify tells me I'm in UK..

And please tell me why there is no customer support...?????????????????????????????????????

flat800x800075f.jpg

The same problem, I am currently situated in Spain but spotify tells me I'm in UK..

And please tell me why there is no customer support...?????????????????????????????????????

flat800x800075f.jpg
flat800x800075f.jpg

Hi Melody!

 

Yes, I have followed the instructions on the link you shared. But when I get to point 3, I just get "Sweden" as an option, even if I am based in Kenya and I am using a kenyan IP. I've tried with several browsers, and from several locations in Kenya (home, job, ...), and I have always the same problem. 

 

Thanks!

Same problem here as well. Moved from Spain to Germany. Main issue here being the payment terms, which I also can't change from Spanish to German.

Hey,

Thanks for reaching out again!

 

Apologies for any confusion caused here.


We've just seen that you mentioned you moved to Kenya. We're afraid Spotify's not available there just yet! You can find a list of countries at: https://support.spotify.com/using_spotify/the_basics/full-list-of-territories-where-spotify-is-avail...


We're launching regularly in countries around the world. Sign up here to be first to hear.

Apologies again, and let us know if there's anything else.
Thanks!

/M

 

Hi Melody, I am not in Kenya (as I moved from Italy to Belgium), but as I wrote I have the same problem. When I want to change country in my profile I am given just the Italy option. And so I can't use Spotify anymore.

 

Hey, @musicbastard @robtal @ms4658

 

Sorry to hear you're experiencing this.

If you've already tried changing these settings with the steps provided, we'd recommend reaching out to Support next.

 

They'll be able to look in more detail backstage, don't worry.
You can reach them one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

 

Let us know how you get on!

/M

@aidetanatxet 

 

Good news!

 

Spotify is now available in Kenya

 

You can read more information about Spotify's launch in new markets in this news article: Spotify Expands International Footprint, Bringing Audio to 80+ New Markets

MattSudaSpotify Star
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