can't upgrade to spotify family

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can't upgrade to spotify family

gracebres
Newbie
i want to upgrade to spotify family but when i cancelled my subscription with itunes it still said i couldn't make the change to my subscription
2 Replies

Re: can't upgrade to spotify family

Maxim
Rock Star 24
Rock Star 24

Hey @gracebres,

 

Maybe that's happening because your subscription via iTunes hasn't expired yet. I'd recommend waiting until it's expired and then try to subscribe to Premium for Family 🙂

 

Hope this helps!

MaximRock Star 24
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Re: can't upgrade to spotify family

greggyf
Roadie

Hi there,

 

Have you tried to edit your subscription through the Spotify Account Overview? This area will allow you to manage your subscriptions and payments. I think it is also cheaper when completed through the site because Apple put some form of 'service charge' to the subscription. However if this doesn't work pop them an email or direct message @SpotifyCares on Twitter so that they can help sort out the issue with you!

 

Hope this helps 🙂

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