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My spotify is connected to my facebook where I use the name Campbell.
My university has me listed under the first name Meredith.
Spotify cannot recognize my student status, it's really annoying. I filled out thecontact us for help" form but was just sent a general email redirecting me to the help forums.
what do I do?
Which device/operating system are you trying to upgrade on?
If you clear your browser's cache/cookies, then try again, does the same thing happen?
If so, try upgrading again on a computer using an incognito window in Google Chrome.
Try it out at http://www.spotify.com/student
Let us know how it goes!