can't upgrade to student premium because Facebook name and university name are different

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can't upgrade to student premium because Facebook name and university name are different

campbellargenzi
Newbie

My spotify is connected to my facebook where I use the name Campbell. 

 

My university has me listed under the first name Meredith. 

 

Spotify cannot recognize my student status, it's really annoying. I filled out the
contact us for help" form  but was just sent a general email redirecting me to the help forums. 

 

what do I do? 

1 Reply

Adam_B
Spotify
Spotify

Hey @campbellargenzi.

 

Which device/operating system are you trying to upgrade on?

 

If you clear your browser's cache/cookies, then try again, does the same thing happen?

 

If so, try upgrading again on a computer using an incognito window in Google Chrome.

 

Try it out at http://www.spotify.com/student

 

Let us know how it goes!

 

 

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