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can't upgrade to student premium because Facebook name and university name are different

can't upgrade to student premium because Facebook name and university name are different

My spotify is connected to my facebook where I use the name Campbell. 

 

My university has me listed under the first name Meredith. 

 

Spotify cannot recognize my student status, it's really annoying. I filled out the
contact us for help" form  but was just sent a general email redirecting me to the help forums. 

 

what do I do? 

Reply
1 Reply

Hey @campbellargenzi.

 

Which device/operating system are you trying to upgrade on?

 

If you clear your browser's cache/cookies, then try again, does the same thing happen?

 

If so, try upgrading again on a computer using an incognito window in Google Chrome.

 

Try it out at http://www.spotify.com/student

 

Let us know how it goes!

 

 

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