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My friend is trying to cancel her old account, but the email address no longer exists.

She has a premium account and can not stop this subscription

 

Spotify, can you help us?

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3 Replies

Hi there!

I'd love to help you here! Did your friend create her account through Facebook by any chance?

Let me know,
Tim

Hi Tim,

 

She created an account years ago. The email address she used then is now no longer available. She knows her username, but has forgotten her password. It is not possible to create a new password because the link is sent to her old email address. And this email address is no longer available. So she can not log in to the spotify website to cancel her account.

 

Christel

Thanks for that, Christel!

This is something for the awesome folks over at Spotify Support to look into! You can get your friend to contact them through Twitter (@SpotifyCares), Facebook (@SpotifyCares), or e-mail: https://support.spotify.com/contact-spotify-support/

Cheers,
Tim

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