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My free subscription ends this month and I was wanting to cancel my account before I get charged. How can I do this asap?
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4 Replies

Hey @emholcomb1s 

 

Thanks for posting in the community.

 

This sounds like a case for our accounts and subscriptions guys. Reach out to them over at this link.

 

Once you've reached them, you'll receive an automated reply. Just get back to this and it'll make sure the correct team get your message. Also, if you post your 8 digit case # to us here, we'll make sure things get looked in to too.

 

I hope that helps out with things.

Hi there,

 

if you wish to cancel your Spotify Subscription, you can usually do it from this page: https://www.spotify.com/account/subscription/ assuming you have purchased your subscription through Spotify.

 

Regards,

 

Sasha

Hey Sasha,
I tried that but apparently I got the subscription through sprint so that didn't work ๐Ÿ˜• I'll try the other link, thank you though!

@emholcomb1s 

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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