cancel account

Reply

cancel account

kittol
Casual Listener

My friend is trying to cancel her old account, but the email address no longer exists.

She has a premium account and can not stop this subscription

 

Spotify, can you help us?

3 Replies

Re: cancel account

Rock Star 15
Rock Star 15
Hi there!

I'd love to help you here! Did your friend create her account through Facebook by any chance?

Let me know,
Tim
ItsPugleRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: cancel account

kittol
Casual Listener

Hi Tim,

 

She created an account years ago. The email address she used then is now no longer available. She knows her username, but has forgotten her password. It is not possible to create a new password because the link is sent to her old email address. And this email address is no longer available. So she can not log in to the spotify website to cancel her account.

 

Christel

Re: cancel account

Rock Star 15
Rock Star 15
Thanks for that, Christel!

This is something for the awesome folks over at Spotify Support to look into! You can get your friend to contact them through Twitter (@SpotifyCares), Facebook (@SpotifyCares), or e-mail: https://support.spotify.com/contact-spotify-support/

Cheers,
Tim
ItsPugleRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS