canceled account

[ArendNiemeijer]

Hello,

My name is Arend and I have a big problem. 3 months ago I bought a premium account for 3 months for €0,99 following the action. Now the 3 months are over and there was a collection from my bank account what was €9,99. I made a mistake and I said to my bank that I wanted a charge back. Now I have don that, I can't log in anymore. So my question is: How can I get my account back, becasue I can't without my spotify music???

Arend Niemeijer

[Maxim]

Hey @ArendNiemeijer,

I'd recommend reaching out to Support to check if your account can be recovered or not.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.