cancelled account

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cancelled account

louiserocchi
Casual Listener

hi i cancelled my subscription last month but money is still being taken out of my account. ive cancelled it again today but how can i get money back?

4 Replies

Re: cancelled account

ryanmedia
Roadie

Hey @louiserocchi, and welcome to the Spotify Community!

 

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

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Note: I'm not a Spotify employee.

Re: cancelled account

fairjam69
Newbie
these MF'S make it impossible to cancel account I had to contact my bank to stop them from taking charging me

Re: cancelled account

louiserocchi
Casual Listener
very annoying! i did it again today so i guess all i can do is wait?

Re: cancelled account

ryanmedia
Roadie

@louiserocchi I agree that situations like this can be annoying. Support usually replies within 24-48 hours and sometimes, even shorter. Hopefully everything gets sorted out. :)

 

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

If this post solved your issue - Mark it as a solution.
If you like my post - Please add Kudos to it.



Note: I'm not a Spotify employee.
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