cancelled trial but was still charged

Reply

cancelled trial but was still charged

ketaboo
Casual Listener
Is there anyone i can contact to try and get a refund i was charged on the day i ended my free trial case # is 02598762
2 Replies

MattSuda
Spotify Star
Spotify Star

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

ketaboo
Casual Listener
Thanks for the info hopefully i get a response soon
SUGGESTED POSTS