cannot access account

[ecancel]

my account was locked out and I no longer have access to the e-mail that it was associated with I've tried opening a case Case # 01203280:  and it's been over a week with out hearing back.

Please help.

[user-removed]

Hi,

Sorry to hear that you are having this problem.  It looks like your case was automatically resolved.  I am going to open it for you and send you a reply via the case.  Please check your spam folder.

[user-removed]

Message sent.

Please reply back through that email chain as it will then be directed to my team.  We should be able to get you back into your account once we get the details requested in the email.