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cannot invite family member

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Re: cannot invite family member

Casual Listener

At least you are getting an option to invite - when I select Premium for family on the left hand side  I am supposed to see an option to invite family members but it does not give me that option - they took my €14.99 from my credit card quick enough though for Family premium - any one had any luck getting this fixed?  Thanks

Solution!

Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @Dmcg67

 

Did you get an email receipt from Spotify for your subscription purchase?

 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

 

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

Hope it helps. 🙂

osorniosRock Star 24
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Re: cannot invite family member

Newbie

I've signed up for family membership, paid my money, but when I try and add members, it doesnt allow me.  When I click the 'add' button, nothing comes up. Please can anyone assist or advise.

Many thanks,

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @russellrugby465

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

 

Also, try in a different device (computer, tablet, etc.)

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: cannot invite family member

Newbie

Same problem here. Just upgraded to premium family - but cannot invite any new members. It just doesn't show the invite button. 

 

The first post to this thread was on 2014-12-15 - now it's 2018. And it's still not fixed by spotify? **bleep**?!

 

 

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @leeshat

 

This could happen when a duplicate account exists, one with a Spotify username / password and one with your Facebook details.

 

Did you get an email receipt for your subscription upgrade? In it, it shows your Spotify username:

 

Username/ID:        xxxxxxx

Logout of the Spotify website, and be sure to use it to login to your account. If you see a random number, that's your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to use the Log In with Facebook button.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: cannot invite family member

Casual Listener

I added my son to my family premium account but when I entered his email address, I got a prompt which said “match requested format”. What does this mean?

 

i was not able to invite my son.

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Re: cannot invite family member

Newbie

Hi, not sure wat I am doing wrong.  Wen I inivte a family member it just says invite pending.

i would much prefer to speak to a company rep but no such luck.

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @jemjimjay59 @Whannaford

 

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

 
I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.
 
Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).
 
Send the invites to the emails they used to create their accounts.
  
Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did when he created the Family Plan, and also be sure all Family members use the same Internet connection (Home network) regularly.
 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: cannot invite family member

Casual Listener
My son has an email account (not used for facebook) and I invited him. Still, the prompt is “match the requested format” when I click ‘send invite.’
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