cannot invite family member

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cannot invite family member

Casual Listener

Hi,

 

recently upgraded my account to family, added my little brother, seems to work. But now I cant add my other brother. Shouldnt it be possible to add up to 4 family members? Invite button is not shown in family section of my account settings.

 

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @Dmcg67

 

Did you get an email receipt from Spotify for your subscription purchase?

 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

 

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

Hope it helps. 🙂

osorniosRock Star 24
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Re: cannot invite family member

Community Legend

Hi there,
Welcome at the Spotify Community!

 

How many users did you select that you'd like to invite to your plan? I can remember that you first had to say you'd like to x users, but if you want an extra user you'll have to cancel the subscription and wait untill it drops to free so you can subscribe again with the extra user.

 

Please let me know if that's not the case here.

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Re: cannot invite family member

Casual Listener

Hi,

 

thanks for the reply, I guess I selected 1 only ... but I cant recall right now.

 

So, I have to cancel and re-upgrade now? Will this take one month to show effect or can I do this the same day?

 

I think I dont have to mention that the Spotify people must be kidding, right? 🙂

 

Ciao

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Re: cannot invite family member

Casual Listener

Hi there, and did it work at the same day or was there a delay until the end off you subscription periode? 

 

Thanks, Maex

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Re: cannot invite family member

Casual Listener
yes it seems to work instantly, didnt notice any double discount from my
bank account yet. give it a try!

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Re: cannot invite family member

Regular

can any one from spotify confirm that we need to cancel our account to add more people to our family
?

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Re: cannot invite family member

Community Legend

Hi @Coleleighw 

 

Yes, you'll have to cancel your subscription. Once your account is on the free plan, you can subscribe for the Family plan again.

You may also get in touch with Spotify so they can cancel it immediatly (because you'll have to wait for your account to drop to free, which happens at the date given in your account).

 

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Re: cannot invite family member

Casual Listener

It will work immediately, you must not wait until the account is dropped to free at date given at your account. You can instantly go to the /family site an use the upgrade button. And then you will be asked how many members you will invite. Unfortunately you can not change this count after the order was done. For my oppinion this process design is realy ugly. I did this one week ago, the credit card isn't chared, it will be charged at the day it was used to charge. 

 

maex

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Re: cannot invite family member

Newbie

I can't believe I can't add/edit the family members on the family plan after the fact.  Spotify, you have 5 day's to fix this.  Dropping Premium account now.

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Re: cannot invite family member

Rock Star 24
Rock Star 24

@fwhite40 

 

From the family help guide:

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the subscription – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may re-invite the people you want to keep on the plan.

 

https://support.spotify.com/us/learn-more/guides/#!/article/spotify-family

 

 

If you want, you can contact support here:

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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