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cannot invite family member

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Re: cannot invite family member

Casual Listener

I recently changed over to the family plan. That in itself was 40 minutes of my life I won't get back. After I finally managed to get onto the family plan it is seemingly impossible to get family members to get on. Trying to get some sort of help from Spotify is also as impossible. Might just cancle the whole thing. Pity because I like the idea but it is just too hard.

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @Annoyed9

 

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

 
I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.
 
Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).
 
Send the invites to the emails they used to create their accounts.

 

Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did when he created the Family Plan, and also be sure all Family members use the same Internet connection (Home network) regularly.
 
Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.
 
Hope it helps. 🙂
osorniosRock Star 24
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Re: cannot invite family member

Casual Listener

Thanks Rock Star. The directions you have provided are similar to what I get from Spotify. This is a pity because I really love Spotify but this has to be the most useless and stupid process I have ever come across. No matter how many times I try I keep getting the same stupid message which says "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan. ".

 

So for my wife I have created her own free Spotify account and I have sent her an invite and I go through the process and there it is again, the Spotify equivalent to "**bleep** of we really do not want you to continue with us" Frustration is crazy and I do not want to exit out of Spotify because if I do go back to the personal account I will probably lose everything. Maybe Spotify should look at how Netflix involves family members, really simple and easy but WOW this is all together another thing!! HELP!!!

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Re: cannot invite family member

Newbie

I sent an invitation to my daugther and when she try to goint to my plan said is not posibble to identify the family address, what shall I do?

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @Silvia13

 

If you're the Family Admin, send the invite again. Let her accept the invite logged in with her own username in the app and in the website. She should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of her not being accepted.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: cannot invite family member

Newbie

I'm paying for the Premium for Family plan, but the Invite button is not showing up.  This is very frustrating.  There is apparently nobody at Spotify that you can call for help. 

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @dalenbergmd

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

 

Also, try in a different device (computer, tablet, etc.)

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: cannot invite family member

Newbie

I used to belond to a family account,but every member was taken away from the plan , due to a lack of of adress update! My husband ,the "owner " of the account, hás already sent us lots of invitations, we all live together, so the adress is the same, however every time i fill in the form ( i,ve tried more de 20x), there's a mensagens saying something was wrong! We just want out premium account back!!! 

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Re: cannot invite family member

Rock Star 24
Rock Star 24

Hey @Karimeloureiro

 

Tell your Family Admin to send the invite again. Accept the invite logged in with your own username in the app and in the website. You should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of you being left out.
 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: cannot invite family member

Newbie

Hi, i have the same problem. I tried to invite my dad as A family member, but he has not recived ant e-Mail.

 

 

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