cannot log in

[chenisejohnson1]

I can't log into my account and I reset my password twice but I still can't log in? Please help!

[Nico · Accepted solution]

Hey @chenisejohnson1! Welcome to the Spotify Community. ^^

That doesn't sound quite right. 

Have you tried to use your username instead of email address in the login process?

Let us know if that helps, thanks! ^^

Peace

[chenisejohnson1]

Thanks that worked, you are a life saver! 😊

[Nico]

You're welcome !

Peace