cannot login, cannot change password

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cannot login, cannot change password

zeynab
Newbie

I want to login on spotify (tried phone and desktop), my password is not recognized, so I want to reset it. I get the following message (dutch):

De gebruikersnaam of het e-mailadres dat je hebt opgegeven kan niet worden gekoppeld aan een actieve Spotify-account.

 

Which translates to my username or email address is not connected to an active Spotify account.

 

When I want to register it says the email address is already in use.

 

I used to have facebook account but deleted it, but I'm feeling certain I didn't use facebook to register for spotify. 

 

I really want my account with my main emai laddress to work, please help me.

1 Reply
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Re: cannot login, cannot change password

Rock Star 24
Rock Star 24

Hey @zeynab,

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

I hope this helps!

MaximRock Star 24
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