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Plan
Premium
Country
Philippines
Device
(iPhone 7
Operating System
(iOS 11
My Question or Issue
hello, i have an active premium account with spotify however i accidentally logged it out and now i couldn’t login. It says the account is not associated with any email address. Please see attached screenshot for my username
Hey @jp-tukvx_36xh, welcome to the Community!
It looks like your account was made through Facebook. Do you have any trouble logging in using the Log in with Facebook button?
Let us know how it goes.
Hey @jp-tukvx_36xh.
Sorry to hear you're having to jump through hoops to use your Spotify account.
Sounds like you might have multiple accounts created with your information. Try following the suggestions here to see if you can find the Premium account.
Let us know how it goes.
Thanks for giving it a shot.
Just to confirm, did you type your email address or username in lower cases? If not, try it out to see if the password is reset.
You can also try typing other email addresses you could've used to see if you receive the password reset email, as the account could have a different or older email address.
Keep us posted.
No trouble at all!
In this case, as you can't log back into the account, and you can't find the correct log in details, it'd be best to contact the Support team.
You can reach out to them via Twitter or Facebook. They'll be able to look for the Premium account backstage, and help you log back in as soon as possible.
All the best.
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