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cannot put in credit card information

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cannot put in credit card information

user-removed
Not applicable

I cannot change my credit card information, I have a new card and need to change it. Please help.

7 Replies

Re: cannot put in credit card information

Maxim
Rock Star 24
Rock Star 24

Hi there,

 

What's exactly happening? Why are you not able to update your payment info?

MaximRock Star 24
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Re: cannot put in credit card information

user-removed
Not applicable
I have a new account with you and I have new debit card, when I go to
subscription, I get try premium and then I get a circle that only spins and
nothing else, I have let it there for 15 minute and nothing. There is no
way for me to change payment details. Thank you for any help

Re: cannot put in credit card information

Maxim
Rock Star 24
Rock Star 24

Can you try using another browser and eventually clearing cookies and cache?

MaximRock Star 24
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Re: cannot put in credit card information

user-removed
Not applicable
I tried another browser and cleared everything and still get the spinning
circle. I am using windows ten on my laptop. I guess I will just stay with
free subscription. Thank you for all you help.

Re: cannot put in credit card information

Maxim
Rock Star 24
Rock Star 24

I'd suggest contacting Spotify Support.

 

You can contact them via:

 

Facebook: https://www.facebook.com/SpotifyCares-227973660732160/

Twitter: https://twitter.com/spotifycares
Contact form: https://support.spotify.com/contact-spotify-support/?contact

MaximRock Star 24
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Re: cannot put in credit card information

user-removed
Not applicable
I got through on my phone. thanks again for all your help

Re: cannot put in credit card information

Maxim
Rock Star 24
Rock Star 24

Thats awesome - Happy listening!

MaximRock Star 24
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