cant change my country

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cant change my country

boranalamro
Casual Listener

# 03659079

hi Spotify community,
i installed my Spotify in Germany without giving any payment details because it was for free and now i moved to Jordan and i can change my country neither the payment because i dont have any credit card, please help me . what should i do ?
thank you in Advance 

7 Replies

Re: cant change my country

MaryS
Roadie


Hi @boranalamro

To select the country you have moved to:
Go to your profile page at https://www.spotify.com/account/overview/
Select the country you wish to move the account to.
Click SAVE PROFILE at the bottom of the page.

Re: cant change my country

boranalamro
Casual Listener

Hi @Mary_Jay

i have tried this many times but i cant click on the country it stays Germany.

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Re: cant change my country

MaryS
Roadie
hi @boranalamro I best recommend you get in touch with customer support. They can update it for you: https://www.spotify.com/about-us/contact/

Re: cant change my country

user-removed
Not applicable

@boranalamro

 

Hello:

 

I escalated your issue a Spotify Mod should get back to this, so hang in there for a bit.

Re: cant change my country

user-removed
Not applicable

@boranalamro

 

I have gotten word back and it appears that Spotify is not available in Jordan and that is why you are having issues trying to change Country locations. Here is a list of Countries Spotify is currently available in: https://support.spotify.com/learn-more/faq/#!/article/Availability-in-overseas-territories/

Re: cant change my country

boranalamro
Casual Listener
thank you for your help

Re: cant change my country

boranalamro
Casual Listener
thank you for your help
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