Help Wizard

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cant choose what to redeem

cant choose what to redeem

Hi! i have purchased a spotify gift card and when i want to redeem i can only choose 3 months premium but i want downloads. why is it like that?

1 Reply

The downloads store has been removed from Spotify (since February), hence why the option is no longer available. 


If your gift card has "redeemable for downloads" printed on it, get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

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