cant log in?

Hi, I can't log into my account? I had a issue with payment. I just wanted to pay for a month but ended up paying for a month and a whole year. The bank got my money back. But now I can't log into my account? I'm willing to pay for monthly service. I really love Spotify and would like to be able to use my account 

1 Reply

Hi @sdiamond_08. Since your bank issued a charge-back your account was locked out. To get this fixed you will need to get in touch with support. This can be done by either reaching out to @SpotifyCares on twitter; messaging support on Facebook; or through this contact form. If it's been more than 48 hours without a response, reply to the e-mail you received confirming they got your message (if you used the contact form), or, if you messaged them through Twitter or Facebook, shoot them another message there. Please let me know if anything else comes up along the way, or if there are any other questions I can answer for you. Cheers!

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