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cant log into my account.

cant log into my account.

Hello I recently made a spirit account and purchased premium, I was logged in on my phone using it for the gym and then my account logged out for some reason, when I went to log back in I couldn't remember my username that I chose when I registered because the one I wanted wasn't available so I used the forget password button to get my password and username sent to my email to which I found out my email wasn't hooked up to an account so I must have put a wrong number or letter into the email address so I'm now locked out of my account, any help would be much appreciated!
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1 Reply

Hey @0800252365sam,

 

If you contact support from your account, the support reply may probably go to the wrong email.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
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