cant't login on my tesla model S

[marcolin]

Hi,

I have a premium account with facebook login.

I have also a "device password" that I use on my mobile.

I am unable to login to my Family Premium account on my new Tesla Model S.

I am unable to generate a new device password for the car.

thanks for your help/suggestions

ciao,

m

Plan Premium (family, unfortunately with login connected to FB)

Free/Premium

Country Italy

Device

Tesla Model S

Operating System

Tesla 

[SergioDavid]

Hey @marcolin, welcome to the Community!

Can you give us a bit more info on what happens when you try creating a new device password for your car? 

Do you have any trouble logging in using your Facebook email address and regular password?

Let us know.

[marcolin]

Hi SergioDavid,

> Can you give us a bit more info on what happens when you try creating a new device password for your car?

if i try to create a device password i get a message that more or less says "sorry, your email address is unavailable, disconnect, reconnect and retry (translated from Italian)"

I try to login with the already existing device password (ID with only digits in it) but with no luck.

> Do you have any trouble logging in using your Facebook email address and regular password?

this I haven't tried yet... you mean that I should use my FB login (id/psw) in the spotify APP  in the car?

ciao,

m

[marcolin]

recap:

- I can't login with my numeric user ID ("device password") & password (associated  to this numeric device ID): these are the user/psw i use on my iphone 

- I can't login with my email (associated with FB account) & password (generated with the above numeric device ID) 

- I can't (of course) login using my id/psw of FB account

- i CAN login with other accounts that are part of my family plan (regular spotify account, not linked to a FB account)

my original sin is to have originally joined spotify via FB!!!

[SergioDavid]

Hey @marcolin.

Thanks for getting back to us with that. It does sound like it's account related. In this case, it's best if you reach out to us here with your account info so we can help you move all of your tunes to a new account.

Hope that helps. 

[marcolin · Accepted solution]

for the records

+ password reset

+ log out iphone app (old device password)

+ log in with new device password on the Tesla app

+ looong wait 

-----------------

= mission accomplished 

[Alfredo]

Hey @marcolin.

We're glad to hear everything's back on track.

If your Spotify misbehaves again, feel free to open a new thread.

All the best.