change address spotify family

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change address spotify family

iuter88
Casual Listener

Hi, I created a spotify family account and when he asked for address i typed casual data. I sended invitations to my family members and now spotify ask for the address data to them. how can i change / see what i typed?

can anyone help me? thank you

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Noah
Rock Star 8
Rock Star 8

Hello everyone,

 

It’s not possible to change the address registered on an existing Premium for Family plan. If you move or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account.

 

Let me know if you have any questions. Happy listening 🙂

NoahRock Star 8
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43 Replies

velascojacome
Newbie
I have the same trouble, how do you resolve it? Thank you in adavance

cunilleger
Casual Listener

I have the same problem

mjlelis
Newbie

I have the same problem. I don't remember the registred address in my account and there are no filelds in my profile to edit it.

Faamaral
Casual Listener
I have the same problem, can't change my address and my daughter who lives with me can't access her account!!!!!!!!! Grrrrrrrrr

Pb28
Casual Listener

I HAVE THE SAME PROBLEM AND MY MOTHER WHO LIVES WITH ME CANT USE HER PREMIUM ACC 

Pb28
Casual Listener

update: according to support u need to cancel your subscription , start a new one and add again all family members

Faamaral
Casual Listener
Really?!?!?!?! Surreal
Thank you!

iuter88
Casual Listener
Hi solved by entering the same ZIP code, the control is on that one

Faamaral
Casual Listener
Where??????

marcosarp
Newbie

My zip code is left blank. How do I see the registered address? This is a ridiculous practice of Spotify. If I can not solve it soon, I'll go to the other service.

Faamaral
Casual Listener
Exactly like mine!

julia2017
Newbie

I have the same problem, I have a facebook account so didnt have registered a ZIP code. I actualized my datas on Facebook, so my invited can access their account, but spotify doesnt take into account the modifications!

scamorcio
Casual Listener

Hi, follow what I did that works for me well.

1. login to your account.

2. Go to Subscription.

3. Click on update for payment method

4. follow the process to updade and during the process you will be able to update your address data.

5. You can use the same card that was before.

6. Done.

 

Regards

Sergio

scamorcio
Casual Listener

Hi, follow what I did that works for me well.

 

1. login to your account.

2. Go to Subscription.

3. Click on update for payment method

4. follow the process to updade and during the process you will be able to update your address data.

5. You can use the same card that was before.

6. Done.

 

Regards

Sergio

k30v1n
Newbie

I did that and not worked for me

K-Mond
Newbie
Editing the payment details do not include any updating of address for me. Could anyone especially staff of Spotify help in this? Interesting how we can't view the address we have registered with spotify.

mguadix
Newbie

I can not believe what I read. If I want to update my address I need to cancel my account and loose all my lists?

This certainly seems like a poor quality company if this is the best they can deliver.

KINGtrevor
Regular
How dumb.
I cant move to a new location.
Can i call supportand get my address from the account.
Couldnt find it

KINGtrevor
Regular
All i foumd was a postal code on my spotify address.
Hoping this will corre tit
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