Help Wizard

Step 1


change country and keep family plan

change country and keep family plan

payment failed suddenly? tells me that payment method does not match country, but i cannot change the country and keep the family plan? what can i do?

whenever i try to change the country to switzerland it tells me that i am not allowd to have the family premium?

1 Reply

Hi there @draugster,


Thanks for reaching out. To change the country on a Premium account, you need to update the payment method here. Try using an incognito window and on different devices if it doesn't work. If the payment is still rejected as being from the incorrect country, then you can try cancelling the subscription, waiting for your account to revert to free, changing the country and then resubscribing with the correct payment method. You will have to set up the plan again, but nobody will lose anything.


Hope this helps. 

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