Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

change my Name/FUlly unlink from a facebook account?

Solved!

change my Name/FUlly unlink from a facebook account?

My user account was hacked. I was continually getting logged off due to someone else logging in to my account.

 

i have changed my password, removed all playlists and songs they had (*MANUALLY, one at a time, which sucked).

 

But this person linked his facook account to my PREMIUM account. I obviously removed it, and linked it to my own facebook. I even uninstalled and reinstalled the app. I still see HIS name and facebook pic at the top of my app. How do I fix this?

 

And this community seriously the only way to contact Spotify?? THere is no contact us email or support page that I can find except this site. If I can't get his name off, I will be cancelling my account. I'm a little alarmed that I have no way to reach support if needed.

Reply

Accepted Solutions
Marked as solution

Hey @lifefanatic,

 

Name + avatar should update within 48 hours. If not, please contact Spotify Support through one of the channels:

Contact form: http://bit.ly/SpotifyCF
Facebook: http://bit.ly/SpotifyCaresFB
Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours. 

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @lifefanatic,

 

Name + avatar should update within 48 hours. If not, please contact Spotify Support through one of the channels:

Contact form: http://bit.ly/SpotifyCF
Facebook: http://bit.ly/SpotifyCaresFB
Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours. 

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

THanks so much, I will check back after the weekend and contact support if it's not fixed. 

 

Much appreciated 🙂

Suggested posts