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change payment method on Premium for Family

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change payment method on Premium for Family

I have a Premium for Family account, but on spotify.com I cannot change my payment method of this subscription. How or where can I do this?

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Hey @bvanvelzen1,

 

Can you please try the following things:

 

  • Clear your browser's cache and cookies
  • Try using another browser
  • Try it in ingocnito mode
  • Try it on another device

Let me know how it goes. Thanks!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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5 Replies

Hey @bvanvelzen1,

 

Can you please provide a little bit more information about your issue? Are you seeing any error messages when you try to update your payment method?

Let me know. Thanks 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Maxim,

 

On my subscription page I only see (see attachement) the option choose Premium (kies premium in dutch) and go for it (aan de slag in dutch) to manage the family accounts. If I choose to manage the family, there I can only add or remove family.

 

Thanks for your help!

Knipsel.JPG
Marked as solution

Hey @bvanvelzen1,

 

Can you please try the following things:

 

  • Clear your browser's cache and cookies
  • Try using another browser
  • Try it in ingocnito mode
  • Try it on another device

Let me know how it goes. Thanks!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Maxim,


This did the trick for me, thanks!

Glad to hear that it works for you now!

 

Have a... spotify:track:2hLUWy9FUautRQqbAQ66T9:small 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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