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changed my payment but didn't change my country

changed my payment but didn't change my country

So, i travel between Hong Kong and New Zealand for study purpose. Recently i upgrade my account to premium account. Before upgrading my account was an Hong Kong account which allow me to listen to the Hong Kong songs which is my main purpose. I used my New Zealand Visa to upgrade my account to premium, and after upgrade, i cant listen to my Hong Kong songs due to the country region problem. I then realised that the country follow my payment method. therefore i changed my payment to a Hong Kong payment card. However, the country still doesnt change. Can any one help and tell me what i can do ? is there anyway i can change it back to Hong Kong region so i can listen to my Hong Kong songs ? or do i have to cancel my payment and pay again ?

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1 Reply

I suggest you contact support so they can take a look at your account and help you change the country:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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