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Free
Country
From Switzerland to South Africa
Device
Samsung galaxy S6 edge + Computer
Operating System
Android Oreo, Windows 10
My Question or Issue
I had Spotify Premium while I was living in Switzerland. Now I moved out from Switzerland and live in South Africa. I could not afford Spotify Premium so I am now on Spotify Free.
When I want to change the country in the settings, i cannot scroll down. My only choice is Switzerland eventhough I am currently located in South Africa. My account is logged with Facebook, therefore I changed my country on Facebook aswell but it did not help.
Can someone help me please? I do not want to loose my playlists!
Thank you 🙂
Solved! Go to Solution.
Hey there @nomieca,
Thanks for reaching out about this here in the Community.
We'd recommend trying the steps below once more, this time in an incognito or private window in your browser:
If you're still having troubles, we'd suggest trying these steps from a different internet connection.
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day 🙂
Look at that support article:
https://support.spotify.com/at/account_payment_help/account_basics/how-can-i-change-my-country-setti...
It's in German, but you should be able to read it as you are from Switzerland.
Hey there @nomieca,
Thanks for reaching out about this here in the Community.
We'd recommend trying the steps below once more, this time in an incognito or private window in your browser:
If you're still having troubles, we'd suggest trying these steps from a different internet connection.
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day 🙂
Hi Katerina,
Sorry for the late reply, I was very busy. I tried from different browsers (I only have internet and Chrome for now) as well as from a computer from Switzerland but it remains the same. I travelled to Switzerland in the meantime, so I will try your suggestion when I will be back home to South Africa and let you know 🙂
Back in the country and it did work with the private navigation ! Thank you a lot 😄
Hey there @nomieca,
Thanks for keeping us in the loop.
Glad to hear that updating from an incognito window did the trick!
Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.
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