changing login information

[plasticoreo]

hi, im a premium user of spotify. Recently i decided to unlink my facebok account and create an actual account with username. But since I originally created my account via facebook, i now have to reset my password (as told here: https://support.spotify.com/hk-en/article/i-want-to-use-spotify-without-facebook/).

Then the issue came. I filled in my facebook login email, which is a Yahoo account from a long time ago, and was expecting a email for instructions on resetting my password, but I can't seem to recieve the email at all. I double checked the email i provided to spotify, and tried sending an email myself to that Yahoo account and it recieves just fine. So i assume something went wrong at the sender end. If anyone have had the same issue before plz let me know how to solve it. THX

[plasticoreo]

follow up: lol, i just got an email from Spotify to my Yahoo mail saying I've earned the "1 Topic Badge", but why can't I receive the password reset email... I'm so confused...

[eltoch]

Hey! So the first thing that comes to mind would be checking your spam folder, sometimes important emails end up there so it’s worth a shot! Since other emails seem to be going through it doesn’t sound like there’s a typo, so I don’t think thats the issue. 

If its not appearing in your spam folder either, contacting support might be your best bet.

Hope you figure it out 🙂