charged by phone company and not subscribed for premium help plz..

[Chizilao]

1

[Robert_W]

Hi @Chizilao,

Welcome to the forums!

From your title it appears that you payed through your phone provider? If this is the case these will be the best people to reach out for help with your account 🙂

It may also help just to make sure you have premium acctivated to check here:

Spotify Subscription Page

Let me know if how it goes and if you have any more questions!

[Chizilao]

I have been on the phone with them twice today and there is nothing they can do as it is a third party bill, only spotify can fix it. Do they have customer service phone number? 

[Robert_W]

Hi @Chizilao,

I am sorry to hear this. If possible reach out to your mobile provider once more, as they are managing your subscription.

If after this you still face the issue you could reach out to Spotify support in one of the following ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

I do hope you get this resolved soon!