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charged for Premium, trouble-shot, searched for solutions but to no avail

charged for Premium, trouble-shot, searched for solutions but to no avail

I'm a proud Spotify user that used to subscribe to Premium. (I love this service, so I opted to renew my subscription with a new debit card.)

The card has been charged (for a student account)- I wasn't able to complete the prompts on mobile, and thus got charged and still can't log in to Premium.

Login w/ Facebook (FB handle is Hermes Gratis) but I no longer have access to my email used on FB. I trouble-shot each supplied method with no success. I cannot access the email to see the receipt. Signed in and out, uninstalled and reinstalled, and checked subscription (all still saying free even though $ is out of my account.)

My name is Mike Lucas. Please, someone from Spotify, help me figure this out!

Thank you kindly!!!
1 Reply

Hey Mike, thanks for reaching out to us!

We've had a look at your account and the payment attempt on your statement should show as pending/pre-auth, meaning no money's been taken. The funds should reappear on your statement soon. In the meantime, you can check your student discount details and resubscribe here.


Let us know how it goes.

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