charged with premium, but don't receive a premium account. i want to cancel

[#1]

cancel the money Spotify

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

It's possible you logged in into a free account. This can be the reason why you can't see the Premium service. We suggest you check the details the account you logged in with these steps:

1. Go to Home.
2. Go to Settings.
3. At the top of settings, you can see the email linked to your account (if any) and the plan you're in.

If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.

Also, you can check your email address (the one you remember you registered on the app) to see if you received a receipt of the purchase. In said receipt you can check for your username.

You can also contact our Customer Support Team, so they can help you check what happened with the payment and if you perhaps have more than one account. You can find out how to contact them here.

We hope you found this helpful. We're always here to help.