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charged without getting premium

Solved!

charged without getting premium

today July 5, 2013 12:52:38 PDT

i was charged $10.72 from spotify 

 

i stopped my premium free trial a long time ago, and my account is not on premium even after the charge.

i want to know why i was charged,and how i can get my refund, I DON'T EVEN HAVE PREMIUM

Reply

Accepted Solutions
Marked as solution

It's possible you have another account that is on a premium subscription.

 

To fix this, all you have to do is contact Spotify using the Support Form. If you haven't used the premium, they should refund it (although it is entirely up to them!)

 

Liam

View solution in original post

4 Replies
Marked as solution

It's possible you have another account that is on a premium subscription.

 

To fix this, all you have to do is contact Spotify using the Support Form. If you haven't used the premium, they should refund it (although it is entirely up to them!)

 

Liam

I have tried for several months to have my account cancelled. I only have one account.

one credit card, with my one facebook name. How many other ways to I have to cancel

without it inconveniencing me? Cancel my credit card? really? Just give my premium or

at the very least acknowledge that I have written to your site about the problem! Any other

suggestions?

 

so aggravated! at least I am not the only one. Thank you for your suggestion though. Do 

you have any others?

Having the same problem, how to do? Getting mad.......


@Chana wrote:

Having the same problem, how to do? Getting mad.......


Always a good idea to try out these steps first. Do they solve your issue? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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